The Timber Thermal Mug

1. Delivery Areas

We provide reliable delivery to all governorates across the Arab Republic of Egypt.

2. Order Processing & Production Time

Because every item is custom-made to your design specifications (No MOQ), our lead time is split into two phases:

This time is required for printing, engraving, and quality checks. Time begins upon successful payment confirmation.

Shipping Time 2-3 Working Days Time taken by the courier to deliver the order after production is complete.

Total Lead Time 2-3 Working Days

Note: Production Time can be longer during peak seasons (e.g., Eid, New Year's). We will notify you of any delays upon order confirmation.

3. Shipping Fees

• Shipping fees are calculated based on your specific location (Governorate) and the weight/volume of your order.
• The final shipping fee will be clearly calculated and displayed during the checkout process before payment is finalized.

4. Delivery & Receiving Your Order

• We utilize trusted third-party courier services across Egypt.
• Once your order is handed over to the courier, you will receive a tracking notification via email or SMS.
• Please ensure the delivery address and contact information are accurate to avoid delays.
• totem is not responsible for shipping delays caused by the courier or by incomplete/incorrect customer information.

5. Order Tracking

You can track your order status directly via the link provided in your shipping confirmation email.

Share details about your 24/7 support here. Let customers know that help is always available, whether it's answering questions, resolving issues, or providing assistance. Reassure them that they can reach out anytime, and provide contact methods like phone, email, or live chat for their convenience.